Carrier Billing

Terms for Carrier Billing

Goldklass service can be purchased using Direct Carrier Billing (DCB) through Ooredoo Oman, a leading telecommunications provider in the Sultanate of Oman. By using this payment method, users acknowledge and accept the following terms. These terms must be read and accepted in conjunction with our supporting terms and policies available at Terms And Conditions, as well as Ooredoo Oman's terms and conditions for carrier billing and the regulations set by Oman's Telecommunications Regulatory Authority (TRA).

Subscription Model

• Billing Method: Charges will be deducted from your prepaid card balance or added to your Ooredoo Oman monthly billing account. You will not be charged more than the advertised amount. The carrier may recover outstanding charges or adjust billing frequency as per their standard procedures.
• Service Access: Enter your mobile number to access the service. To cancel your subscription: For Ooredoo send UNSUB GKW to 90820, For Omantel send UNSUB W to 92893, or contact our support team.
• Account Security: A password/account designation will be assigned upon registration. Users must keep these credentials confidential and secure.
• Unauthorized Use: Notify us immediately of any unauthorized use. The Company is not liable for any damage resulting from failure to comply with security requirements.

Fees

• Pricing Structure: Ooredoo: OMR 0.3 / Daily (VAT inclusive) - Auto Renewal. Omantel: OMR 0.3 / Daily - VAT of 5% will be added to price. Charges are deducted from prepaid balance or added to your monthly bill. No additional charges beyond the advertised rates. Standard data charges are applicable if browsing or downloading content without any data bundles.
• Automatic Billing: You will be charged OMR 0.3 daily automatically every day from the date of activation. For Ooredoo, VAT is inclusive in the price. For Omantel, VAT of 5% will be added to the price. By subscribing, you accept to receive renewal and content recommendation alerts through text messages.

Refund Policy

• 60-Day Right of Withdrawal: As per Oman telecommunications regulations, if you have subscribed for 60 days or less, you have a right of withdrawal without providing a reason and without incurring any penalty.
• How to Request Refund: Notify our customer care team with a clear, unambiguous statement requesting withdrawal. Refund requests are processed according to both our terms and Ooredoo Oman carrier billing policies.
• Contact for Refunds: Email us at support@goldklass-ae.com or contact Oman TRA consumer support if unsatisfied with carrier response.
• Required Information: Include complete contact details, service name, subscription date, mobile number, and carrier (Ooredoo Oman) in your refund request.
• Processing Time: Acknowledgement will be sent by email within 2 business days. Refunds are processed within 7–10 business days as per Oman TRA regulations.
• Banking Information: Carrier billing users may need to provide banking information to facilitate refund processing through their respective carrier's refund mechanism.

Free Trial Periods and Misuse

Misuse includes, but is not limited to:

• Registering multiple accounts for repeated free trials
• Deactivating/reactivating to extend trials
• Using deceptive means to obtain trials
• Any action against law, morality, or public opinion

Consequences may include blacklisting, suspension, termination, or legal action.

Consumer Rights and TRA Protection

As a consumer in the Sultanate of Oman, you are protected by the Telecommunications Regulatory Authority (TRA) regulations:

• Complaint Process: If unsatisfied with carrier or service provider response, you may escalate complaints directly to TRA after allowing 5 working days for resolution.
• TRA Contact: Contact TRA at 1000 (toll-free) or consumer@tra.gov.om for consumer support
• Billing Disputes: TRA monitors billing practices and can assist with refund processing when carriers fail to resolve disputes appropriately.
• Service Standards: Ooredoo Oman must comply with TRA service quality standards and consumer protection regulations.

Contact Us